Help your employees to feel confident in social situations and train them in business etiquette to improve sales, customer loyalty and civility in the workplace.

We provide engaging, interactive Canadian business protocol and civility training for the customer service industry which develops and strengthens employee’s professional skills. To book a complimentary consultation, please contact us today.

Our programs assist organizations to:

•     Increase sales
•     Decrease cultural differences
•     Maintain customer loyalty
•     Improve employee relations
•     Advance employee/manager relations
•     Raise employee retention
•     Improve corporate image
•     Strengthen corporate culture
•     Create strong, integral teams
•     Enhance internal communications

Features

•     Training can be provided at a local hotel or, to lower costs, at
       your location.
•     Any number of employees can attend at a time.
•     Training can be implemented as a one day workshop or as
       many one hour “over lunch” workshops.

New Canadians are advantaged and will succeed in our Canadian business environment if aware of Canadian business etiquette and protocol. Imagery provides one-day or two-half-day training sessions at the client's location of choice.  

I spent over two years looking for a job when I came to Canada, but didn't get anywhere. My office administration skills are excellent. Truth is I started believing that it was due to my race. Then I met Lisa Rosano. She consulted me and worked with me until we found the issue. I did not have much eye contact and didn't shake hands with the males that typically interviewed me. I thought I would be disrespecting them by doing so. The first interview I attended after being trained by Lisa, I GOT THE JOB! If you are struggling in Canada to make your career or business work, you can trust Lisa. I've not met anyone in Canada who cares as she does. On behalf of myself and my family, thank you so much for changing my life and future in this country.
-- New Canadian woman from Pakistan

I used to giggle a lot when I was nervous mostly in job interviews. I have my degree in business and have a lot of work experience, but nobody was taking me seriously. I didn't understand why. With Lisa's consultation and training, I stopped giggling and started representing myself as the intelligent, hard worker that I am. I've landed a job making over $60,000 a year and am highly respected by my peers. You helped me change my life. Thank you!
-- Susanne Lee from China

I wasn't willing to give up my culture to live in Canada, but I didn't realize that I could incorporate both my culture plus Canadian culture to get ahead in this country. Lisa is the first person to support my culture in this country without telling me to ignore it. My company is now moving forward with ease while before we were fighting to survive. My new outlook on working in this country has completely changed and I look forward to my years ahead. Thank you for respecting me as a human being Lisa! You're changing people's lives.
-- -- New Canadian man from India